Configuring Send Templated Email Order Module Estimated Reading Time: 2 Minutes The Send Templated Email order module sends an email when an order reaches a step in an order queue. You write the email once, in the action. Ubersmith fills in the details of each order, for example the order number. Ubersmith also saves the email on the order, as a staff follow-up. Add the Send Templated Email action Go to the order queue. Click edit on the order queue to open Manage Order Queue. Find the step for the action. Click add action. In English(USA) Name, type a name for the action. In Module, select Send Templated Email. Set Automatic: YES: Ubersmith sends the email without a staff member. NO: A staff member opens the email from the order, can change it, and sends it. Click the Config tab, and complete the email fields. See Email fields. Click Save. For more information about order queues, refer to the article "Adding Order Queues". Email fields To: Type the email address of the recipient. If you leave this field empty, Ubersmith sends the email to the email address in the order. From: Type the email address of the sender. Replies go to this address. CC: Type the email addresses that get a copy. BCC: Type the email addresses that get a blind copy. Subject: Type the subject of the email. Body: Type the text of the email. In To, From, CC, and BCC, you can type these values instead of an email address: Value Ubersmith uses ##email## The email address in the order ##owner_email## The email address of the staff member who is logged in when the action runs In Subject and Body, you can use order variables, for example ##order_id## for the order number. To see all of the variables, click View Variables. Ubersmith adds the order reference to the start of the subject, for example [#a1b2c3d4] Your order 119 has been received. Note: To send an HTML email, start the Body with <html>. Tip: Always type a From address. If From is empty, replies go to the support address of the brand. Send the email from an order If the action is not automatic, a staff member sends the email: Open the order. Under Order Actions, find the action. Click Process. The Process Order popup opens. Ubersmith fills in the email from the action, with the order variables already replaced. Change the email if necessary. To attach files, click the Attachments area, or drag files to it. Click Send Mail. You can run the action again on the same order. Click Reprocess next to the completed action.