Deleting Support Tickets Estimated Reading Time: < 1 Minute Once you change a support ticket status to Deleted, it is sent to the Support Manager ticket trash bin and is deleted based on how the Auto-purge deleted tickets field is configured. If a client responds to a deleted ticket, it will change to the Open status. To completely remove the ticket, you will need to purge the ticket from Ubersmith. Access the Support Manager View the ticket Reply to a ticket or Quick edit a ticket and in the Change to field, select Deleted. Access the Departments page Purge any deleted tickets from the Support Manager