You can see every action, or event, that has been performed on a support ticket. Each event is listed with its event ID, the date and time the event occurred, the action that was performed, the user that performed the action, and the IP of the...
Monitor types are customized monitor scripts that, once configured, are available to be used in the Add Monitor page, in the Config tab. Access the Monitor Types Page From the Ubersmith Dashboard, click Settings. The Ubersmith...
When the module runs, a support ticket is opened in the Support Manager. In the Internal Ticket field, select Yes if the ticket is for internal users only, select No if the ticket includes the client. In the Ticket Source field,...
You can easily configure Postfix settings in a Ubersmith's mail service by using environment variables in your docker-compose.override.yml file. This approach allows you to override Postfix's main.cf directives without directly editing...
If you are unable to use Ubersmith's built in Let's Encrypt support, you will likely be purchasing a certificate from a third party Certificate Authority (CA). When renewal time arrives for your certificates, updating your security...
What is Falco? Falco is an open-source, cloud-native security tool designed for real-time threat detection. It operates at runtime across various environments, including hosts, containers, Kubernetes, and the cloud. By leveraging technologies like...
Note: This functionality requires Ubersmith 5.1 or newer. Redis Sentinel Overview Redis Sentinel is a system that provides high availability for Redis. The key benefits of using Sentinel are: Automatic Failover: If your master Redis server goes...
This documentation is applicable to Ubersmith 5.1.x and newer and provides instructions for enabling the SMTP submission port (587/tcp) for the mail container. Prerequisites Ubersmith 5.1.x or newer installed. Access to the server running Docker...
After extended use -- usually on the order of several years, Ubersmith's Solr Search Engine index may become corrupted. This corruption can manifest itself as incorrect search results, or errors when trying to work in the Support Manager,...
This page configures the way users can log into Ubersmith and how they are identified. It contains sections for configuring Active Directory, LDAP, and SAML authentication modules, as well as two-factor authentication modules. Access...