Linking Devices, Services, Orders, Quotes and Opportunities to Support Tickets Estimated Reading Time: 1 Minutes You can link a device, service, order, contract, quote, or opportunity to a support ticket, once the ticket has a client. This helps identify what the ticket is about. Each linked item also gets its own tab on the ticket; a tab stays disabled until something is linked there. Linking an Item Open the ticket in Support Manager. Click the Associations tab. Use the dropdown next to Device, Order, Service, Contract, Quote, or Opportunity to search for and select the record to link. Click the small icon next to a filled-in field to open that record directly. Note: If the records you link don't match each other — for example, an order and a service that aren't part of the same contract — a warning banner appears above the fields naming the mismatch. Linking still succeeds; the warning is informational. Once linked, the matching tab (Device, Order, Service, Quote, or Opportunity) becomes active and shows that record's details.