Deleting Support Tickets Estimated Reading Time: < 1 Minute Once you change a support ticket status to Deleted, it is sent to the Support Manager ticket trash bin and is deleted based on how the Auto-purge deleted tickets field is configured. If a client responds to a deleted ticket, it will change to the Open status. To completely remove the ticket, you will need to purge the ticket from Ubersmith.Access the Support Manager.View the ticket.Reply to a ticket or Quick edit a ticket and in the Change to field, select Deleted.Access the Departments page.Purge any deleted tickets from the Support Manager.