Linking Tickets

You can link support tickets together, to establish a relationship between two or more separate tickets.

1. Access the Support Manager 
2. View the ticket 
3. Click Add New Link.
   
   The Link Tickets page appears.
4. In the Link Type field, select the type of link you want to make between the tickets (Depends on, Depended on by, Blocks, Blocked by, Duplicate of, Duplicate by, Related to).
5. In the Ticket ID field, enter the specific ticket ID, if known. Alternately, you can search for the ticket you need:
   In the Search field, select the current ticket status of the ticket (open, on-hold, closed, deleted, all).
   In the with and like fields, narrow your search (any, ticket #, subject, author, body).
6. In the from the Tickets section, select the ticket or tickets to link.
7. In the Comment field, enter a comment to be added and emailed to the authors of the linked ticket.
8. Select Make Comment Client Viewable to allow the client to see the comment.
9. Click Save.