Managing Support Ticket Resolutions

Once you have created support ticket resolutions, you can perform various actions on them.

Editing Ticket Resolutions

1. Access the Ticket Resolutions page 
2. In the resolution’s row, click edit.
   
   The Edit Ticket Resolution page appears.
3. Make any necessary changes.
4. Click Update.
   

Deleting Ticket Resolutions

1. Access the Ticket Resolutions page 
2. In the resolution’s row, click delete.
   
   The Delete Ticket Resolution page appears.
3. In the Move Tickets to Resolutions field, select another resolution to move any existing tickets to.
4. Click Delete.
   

Reordering Ticket Resolutions

1. Access the Ticket Resolutions page 
2. Click and drag the resolution to move that item up or down the list.