Adding Support Classifications

Support classifications are used to organize tickets. For example, you can define a root classification of Support Departments, and child classifications as Critical, High, Moderate, and Low in order to convey the impact of the problem. Once created, classifications are not associated with a department; see Assigning Ticket Classifications to Support Departments. 

You can add only one classification to each support ticket. Once classifications have been added to a ticket, you can search for classifications and gather basic statistics based on the classifications you have created. 

Access the Classifications

1. From the Ubersmith Dashboard, click Settings.
   
   The Ubersmith Settings page appears.
2. From the Support Settings – General section, click Classifications.
   
   The Classifications page appears.

Adding Root Classifications

1. Click Add New Root Classification.
   
   The New Classification page appears.
2. In the Name field, enter the name of the root classification.
3. Click Save or Save & New.
   

Adding Child Classifications

1. In the root classification’s row, click add child.
   
   The New Classification page appears.
2. In the Name field, enter the name of the child classification.
3. Click Save or Save & New.