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Managing Support from the Client Portal

Estimated Reading Time: 1 Minutes

Support provides your clients access to support-related activities. They can view, submit, and search for their tickets enabling two-way communication.

 

View Tickets

Clicking View Tickets opens the View Tickets page. Based on the selected view criteria, either, open/on hold, closed, or all tickets will display. From this page, your clients can access the details of any ticket.

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Submit New Ticket

Clicking Submit New Ticket opens the Submit Support Ticket page from which your clients can create and submit support tickets.

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Ticket Search

Clicking Ticket Search opens the Ticket Search window. The Ticket Search window enables your clients to search for any previously submitted ticket. Search criteria is available for them to narrow their results.

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Managing Support from the Client Portal
Estimated Reading Time: 1 Minutes  PHPKB Support July 12, 2022 0
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