Using the Monitoring Dashboard

The Monitoring Dashboard displays service and device warning and failure events. The monitoring dashboard also integrates with the Support Manager, so that monitoring events can be either linked to corresponding existing tickets or new tickets can be opened.

Access the Monitoring Dashboard

1. From the Ubersmith Dashboard, click Devices.
   
   The Device Manager Dashboard with the All Locations page displays.
2. Click Monitoring.
   
   The Monitoring Dashboard appears.

Refreshing the Monitoring Dashboard

1. Access the Monitoring Dashboard.
2. Click Refresh to immediately update the Monitoring Dashboard.
3. In the Auto-Refresh field, enter the time frame to update the Monitoring Dashboard.
4. In the Group by field, select Client to group the displayed devices by client.
   

Expanding and Collapsing Monitors

To Expand a Monitor

1. Access the Monitoring Dashboard.
2. Click the  (plus sign) next to the desired device to display all its monitors.
   

To Collapse a Monitor

1. Access the Monitoring Dashboard.
2. Click the – (minus sign) to collapse next to the desired device to collapse the displayed monitors.
   

Watching and Unwatching Monitors

You can see who is watching a monitor.

To Watch a Monitor

1. Access the Monitoring Dashboard.
2. Click watch to set yourself as watching a monitor.
   

To Unwatch a Monitor

1. Access the Monitoring Dashboard.
2. Click unwatch to remove yourself from the monitors watch status.
   

Linking Events to a Ticket

You can link a device whose monitor is in a warn or down status to an existing support ticket.

1. Access the Monitoring Dashboard.
2. On the desired device’s row, click Link ticket.
   
   The Link Ticket page appears.
3. Search for the appropriate existing ticket.
4. Select the appropriate support ticket to link to. A link to the support ticket appears in the device’s row.
   

Opening a Ticket

You can open a support ticket for a device whose monitor is in a warn or down status.

1. Access the Monitoring Dashboard.

2. On the desired device’s row, click open ticket.
   
   The Email Client page appears.

   Note

   The Email Client is prepopulated with information based on the device’s settings.

3. In the Message section, type your email’s body.
4. In the Open as a Ticket field, ensure it is selected.
5. Click Send.
   
   A link to the support ticket appears in the device’s row.
   
   

Viewing Monitor Details

You can display detailed status for each device and its monitors.

1. Access the Monitoring Dashboard.
2. Click the desired device’s row, click ellipsis to display the monitoring details.
   

Snoozing a Monitor

Snoozing a monitor disables a monitor for a set length of time.

1. Access the Monitoring Dashboard.
2. View monitoring details for the desired device.
3. Click snooze.
4. In the Reenable fields, enter your desired time frame resuming the monitor and subsequent notifications.
   

Editing a device

1. Access the Monitoring Dashboard.
2. View monitoring details for the desired device.
3. Click edit.
   
   The Edit Device page appears.
4. Make any necessary changes.
5. Click Update.
   

Retesting a device

1. Access the Monitoring Dashboard.
2. View monitoring details for the desired device.
3. Click re-test.
   
   The monitor test runs.
4. Click Outage Details to return to the monitoring details.