You can easily configure Postfix settings in a Ubersmith's mail service by using environment variables in your docker-compose.override.yml file. This approach allows you to override Postfix's main.cf directives without directly editing...
Once you have created support departments, you can perform various actions on them. Editing Support Departments Access the Departments page From the department’s row, click edit. The Edit Department page appears. Make any...
This topic covers Ubersmith's disaster recovery best practices. The best practices are recommended when preparing for an Ubersmith installation or upgrade, and dealing with hardware failures or data corruption. Platform...
Forcing a redirect to the HTTPS protocol will cause clients and administrators visiting your Ubersmith instance at: http://billing.domain.com/ to be automatically transferred to https://billing.domain.com/ This configuration is encouraged, as it will...
Ticket filters allow you to direct and modify incoming requests to the Support Manager based on a variety of criteria. For example you can delete spam email or move billing questions to a billing department. Accessing the Filters...
Ubersmith 4.1.x has been payment application - data security standard (PA-DSS) validated, in accordance with PA-DSS Version 3.2. For the PA-DSS assessment, we worked with Coalfire Systems, Inc. PCI SSC approved Payment Application Qualified Security...
Ubersmith requires that the Ioncube loader be installed on your system in order to function properly. To install the Ioncube loader on your system, you'll want to take the following steps: Navigate to the following link and download the...
Once you have created ticket types, you can perform various actions on them. Editing Ticket Types Access the Ticket Types page From the ticket type’s row, click edit. The Edit Ticket Type page appears. Make any necessary changes. ...
Warning: This documentation references versions of Ubersmith that have reached end of life. Read this document completely before starting the migration process, to ensure the necessary access is available to complete all steps. For these...
Support classifications are used to organize tickets. For example, you can define a root classification of Support Departments, and child classifications as Critical, High, Moderate, and Low in order to convey the impact of the problem. Once...