You can link support tickets together, to establish a relationship between two or more separate tickets. Access the Support Manager View the ticket Click Add New Link. The Link Tickets page appears. In the Link Type field,...
Once you have created custom fields, you can perform various actions on them. Editing Custom Field Groups and Fields Access the Custom Location Fields page From the Custom Location Fields page, click the custom location area tab you...
You can see every action, or event, that has been performed on a support ticket. Each event is listed with its event ID, the date and time the event occurred, the action that was performed, the user that performed the action, and the IP of the...
Monitor types are customized monitor scripts that, once configured, are available to be used in the Add Monitor page, in the Config tab. Access the Monitor Types Page From the Ubersmith Dashboard, click Settings. The Ubersmith...
The Support Manager is an email-based ticketing system and the hub of all internal and client support communications. Incoming correspondence, called tickets, are received by email and the Support Manager. The Support Manager is organized by your...
From the All Locations or All Devices page, click Add New Device.The Add Device page appears. Complete the Device Info tab In the Device Descriptions field, enter the device’s name. In the Parent Device field, select...
Read this document completely before starting the migration process, to ensure the necessary access is available to complete all steps. For these steps, the new appliance is the system the Ubersmith Appliance is being migrated to, and the old...
Once you have added a monitor type, you can perform various actions. Editing Monitor Types Access the Monitor Types page Click Edit for the monitor type you want to edit. The Edit Monitor Type page appears. Make any necessary...
The CloudStack plugin allows you to bill for CloudStack usage. Configure the details for your CloudStack installation, as well as the individual prices for the resources, in order for Ubersmith to bill your clients. It is assumed that you are...
Monitors can be set up for devices. These monitors watch predefined events and let you know when these events have occurred. TCP, ICMP (Ping), DNS and SSL monitors originate from the Ubersmith instance. Other device module monitors vary between...