Ordering SSL Certificates Estimated Reading Time: 4 Minutes You can order SSL certificates for a client from the Client Manager. Ubersmith sends the order to your SSL provider. Then you can check the status of the order, download the certificate, and renew it. Ubersmith supports these SSL providers: Comodo, eNom, GeoTrust, GlobalSign, OpenSRS, and Self Signed. To set up your provider account, go to Settings > SSL Providers. For more information, refer to the article "Configuring SSL Providers". Note: If no SSL provider is set for the brand, Ubersmith creates self-signed certificates. A self-signed certificate is complete immediately, but browsers do not trust it. Order an SSL certificate Open the client in the Client Manager. Go to Account Mgmt > List SSL Certs. Click Order SSL Cert. The SSL Certificate popup opens. Complete the fields: Domain Name: Type the domain for the certificate, for example www.example.com. For a wildcard certificate, type *.example.com. Product: Select the certificate product. The list shows the products that you enabled for your provider. If you are not sure which product to select, ask your SSL provider. Additional Products: Some providers offer extra products with a certificate. If your provider does, they show here. Validity Period: Select how long the certificate is valid. Server Count: Type the number of servers that use the certificate. Approval Email Address: Select or type the email address that approves the order. For most providers, Ubersmith gets the list of approved addresses for the domain after you type the Domain Name. Select an address that the client can get email at. Organization, Unit, Locality, State or Province, Country/Territory, Postal Code, and Fax Number: Ubersmith fills in most of these fields from the client's information. You must type the Unit, for example IT. Click Specify Contact Info >>. For the Admin Contact, Billing Contact, and Technical Contact, select a contact of the client. Ubersmith fills in the name, email, and phone. To type different details, select Specify Custom Contact…. Click the submit button, for example Submit Order to Self Signed. The button shows the name of your provider. If the order has an error, Ubersmith shows the error so that you can correct the order. If the order is successful, the certificate shows in the list. Your provider then usually sends an email to the approval address. The client must follow the instructions in that email to approve the order. Note: If you see "Please check that you have filled out the form completely", make sure that you typed the Unit, the Locality, and the other fields. If you see "Please check that you have entered a valid domain", make sure that the domain name has a valid format. View the SSL certificates of a client Go to Account Mgmt > List SSL Certs. The list shows the Domain Name, Date Purchased, Date Expires, Provider, and Status of each certificate. In View, select Current SSL Certificates or All SSL Certificates. Current SSL Certificates does not show expired or canceled certificates. To see them, select All SSL Certificates. To see the details of a certificate, click its Domain Name. The popup has these tabs: Cert Details, Contact Info, Private Key, CSR, Certificate, and CA Certificate. When the order is complete, you can copy the certificate, the CA certificate, and the private key from these tabs. The Private Key tab shows the private key of the certificate. Keep the private key secret. Manage a certificate The Actions column shows the actions that are available for the status of the certificate. Action When it shows What it does update The order is not complete Gets the current status of the order from the provider. re-submit config The status is Awaiting Configuration Sends the configuration of the certificate to the provider again. revalidate The order is not complete Sends the approval email again. You can change the email address. Click request authorized addresses to get the list of approved addresses from the provider. download The status is Complete Downloads the certificate. renew The status is Complete (not for self-signed certificates) Orders the same certificate again with the same CSR. Select the new Period, then click Renew. The certificate goes back to a pending status. revoke The status is Complete (not for self-signed certificates) Revokes the certificate at the provider. You cannot undo this action. cancel The order is not complete Tries to cancel the order at the provider. You cannot cancel a completed certificate. After you renew a certificate, use update to check the status of the renewal order.