It's preferable for Ubersmith-related email to be handled by the local mail container rather than communicating directly with a remote SMTP host. Mail delivery is quicker, with superior logging, and avoids the need for the Ubersmith web...
You can merge two separate tickets into one. Access the Support Manager View the ticket Click Merge. The Merge Tickets page appears. In the Ticket ID field, enter the specific ticket ID, if known. Alternately, you can search for the...
Once you change a support ticket status to Deleted, it is sent to the Support Manager ticket trash bin and is deleted based on how the Auto-purge deleted tickets field is configured. If a client responds to a deleted ticket, it will change to the...
Once you have created a two-factor module, you can perform various actions on it.  Editing Two-Factor Modules Access the User Authentication page From the module’s row, select edit. The Edit Two-Factor Module page appears....
The Ubersmith Device Manager provides a location-based, top-down view of your resources. You can manage equipment by location and view the equipment’s current status. This topic lists the equipment supported by Ubersmith. For each following...
The Ubersmith Installer is a command line utility that allows a system administrator to install (or upgrade) Ubersmith on a supported platform without assistance from Ubersmith Support. This can be useful when access to the Ubersmith...
There are two methods for logging into Ubersmith. The first is an initial login, and the second method includes an initial login followed by two-factor authentication, which adds an extra layer of security. This topic contains both methods. Â...
Once you have created support ticket escalations, you can perform various actions on them.  Viewing Ticket Escalations Access the Ticket Escalations page In the escalation’s row, click view. The View Ticket Escalation page...
This document provides an overview of the components and suggested configuration to deploy Ubersmith in a way that ensures the availability of the system when a hardware or network failure occurs. The use of physical or virtual machines for the...
Versions of Ubersmith prior to 4.6.0 relied on the time zone configuration within the individual Ubersmith containers. Newer versions of Ubersmith now support the configuration of a TIMEZONE environment variable. The value used by the TIMEZONE...