Once you have added a monitor, you can perform various actions. Editing Monitors Access the Device Monitors tab Click edit for the monitor you want to edit. The Edit Monitor page appears. Make any necessary updates you need....
Forcing a redirect to the HTTPS protocol will cause clients and administrators visiting your Ubersmith instance at: http://billing.domain.com/ to be automatically transferred to https://billing.domain.com/ This configuration is encouraged, as it will...
Ticket filters allow you to direct and modify incoming requests to the Support Manager based on a variety of criteria. For example you can delete spam email or move billing questions to a billing department. Accessing the Filters...
Ubersmith 4.1.x has been payment application - data security standard (PA-DSS) validated, in accordance with PA-DSS Version 3.2. For the PA-DSS assessment, we worked with Coalfire Systems, Inc. PCI SSC approved Payment Application Qualified Security...
SSL Providers provide certificates that connect websites with companies. Ubersmith provides connections with Comodo, GeoTrust, GlobalSign, OpenSRS, and eNom. You can also establish your own certificate, as self signed. Access the SSL...
Ubersmith requires that the Ioncube loader be installed on your system in order to function properly. To install the Ioncube loader on your system, you'll want to take the following steps: Navigate to the following link and download the...
Once you have created ticket types, you can perform various actions on them. Editing Ticket Types Access the Ticket Types page From the ticket type’s row, click edit. The Edit Ticket Type page appears. Make any necessary changes. ...
Warning: This documentation references versions of Ubersmith that have reached end of life. Read this document completely before starting the migration process, to ensure the necessary access is available to complete all steps. For these...
Support classifications are used to organize tickets. For example, you can define a root classification of Support Departments, and child classifications as Critical, High, Moderate, and Low in order to convey the impact of the problem. Once...
Ubersmith API 2.0 is a RESTful web service for communicating with an Ubersmith software installation. The current Ubersmith API documentation is attached to this article. API Sections The API is broken into several sections, each containing...