The CloudStack plugin allows you to bill for CloudStack usage. Configure the details for your CloudStack installation, as well as the individual prices for the resources, in order for Ubersmith to bill your clients. It is assumed that you are...
Monitors can be set up for devices. These monitors watch predefined events and let you know when these events have occurred. TCP, ICMP (Ping), DNS and SSL monitors originate from the Ubersmith instance. Other device module monitors vary between...
You can change the ticket title and send the updated ticket to others. Access the Support Manager View the ticket Click Edit. The Edit Ticket page appears. Change the ticket subject, Author, and add any new email addresses in the CC...
This page contains links to Device Manager Facility Management topics. Related Topics Managing Facilities Adding Locations Adding Custom Location Fields Managing Custom Location Fields
You can add any language that is either already included in Ubersmith or has been added (see Translating Ubersmith) in order to translate your interface. The following translations are included with Ubersmith by default: American (en_US) and...
This document provides an overview of the components and suggested configuration to deploy Ubersmith in a way that ensures the availability of the system when a hardware or network failure occurs. The use of physical or virtual machines for the...
Versions of Ubersmith prior to 4.6.0 relied on the time zone configuration within the individual Ubersmith containers. Newer versions of Ubersmith now support the configuration of a TIMEZONE environment variable. The value used by the TIMEZONE...
The items listed below are required for supported instances of Ubersmith, and are part of our standard Ubersmith terms of service. Support for the Ubersmith hardware and host environment remain the responsibility of the client. However, the...
Custom ticket fields extend the information available to be stored for ticket, beyond the general system fields. You will first need to add a custom ticket field group, as a higher-level category, then add custom fields to the corresponding...
Ticket resolutions describe the end state of a ticket based on your support users actions. For example, if your client’s problem was resolved you can use “fixed” to signify that the ticket needs no further action. You can require...