Ubersmith runs as a set of Docker containers. The database, web server, mail server, search engine, and other services each run in their own container. Requirements Ubersmith runs on Linux (Rocky, Ubuntu, or Debian). Docker for Mac isn't...
Support classifications sort tickets into categories, for example Billing or Sales. A classification can have child classifications. After you add classifications, you can edit, delete, and reorder them. For more information about how to add...
This article answers common questions about installation, setup, and network requirements. The commands in this article apply to Ubersmith installations that use Docker, in the default directory /usr/local/ubersmith. For more information, refer to...
Ubersmith can send its event log entries to syslog. You can then forward these entries to a central logging system. This capability helps you meet PCI-DSS requirements and security requirements. It uses the default installation directory, /usr/local...
The Ubersmith setup wizard tells you to create one email alias on your Ubersmith host. This alias sends incoming mail into the Support Manager. Usually, this address is similar to: support@billing.mydomain.com Use more email addresses To bring mail...
You can see every action, or event, that has been performed on a support ticket. Each event is listed with its event ID, the date and time the event occurred, the action that was performed, the user that performed the action, and the IP of the...
Monitor types are customized monitor scripts that, once configured, are available to be used in the Add Monitor page, in the Config tab. Access the Monitor Types Page From the Ubersmith Dashboard, click Settings. The Ubersmith...
Read this document completely before starting the migration process, to ensure the necessary access is available to complete all steps. For these steps, the new appliance is the system the Ubersmith Appliance is being migrated to, and the old...
Once you have added a monitor type, you can perform various actions. Editing Monitor Types Access the Monitor Types page Click Edit for the monitor type you want to edit. The Edit Monitor Type page appears. Make any necessary...
The CloudStack Billing service module allows you to bill for CloudStack usage. Configure the details for your CloudStack installation, as well as the individual prices for the resources, in order for Ubersmith to bill your clients. It is assumed...