The Ubersmith Device Manager provides a location-based, top-down view of your resources. You can manage equipment by location and view the equipment’s current status. This topic lists the equipment supported by Ubersmith. For each following...
Once you have added a monitor type, you can perform various actions.  Editing Monitor Types Access the Monitor Types page Click Edit for the monitor type you want to edit. The Edit Monitor Type page appears. Make any necessary...
Once you have created custom fields, you can perform various action on them.  Editing Custom Field Groups and Fields Access the Custom Device Fields page From the Custom Device Fields page, click edit in a group or field row. TheÂ...
The CloudStack Billing service module allows you to bill for CloudStack usage. Configure the details for your CloudStack installation, as well as the individual prices for the resources, in order for Ubersmith to bill your clients. It is assumed...
The Ubersmith Installer is a command line utility that allows a system administrator to install (or upgrade) Ubersmith on a supported platform without assistance from Ubersmith Support. This can be useful when access to the Ubersmith...
There are two methods for logging into Ubersmith. The first is an initial login, and the second method includes an initial login followed by two-factor authentication, which adds an extra layer of security. This topic contains both methods. Â...
Once you have created support ticket escalations, you can perform various actions on them.  Viewing Ticket Escalations Access the Ticket Escalations page In the escalation’s row, click view. The View Ticket Escalation page...
Ubersmith's SolusVM support allows for the creation and management of virtual machines from within the Device Manager. In order to take advantage of the SolusVM support, you'll need to create some device groups and types, as well as...
A client, lead, or contact's permission tree controls what that account can see and do in the Client Portal. Set it from the Permissions section of a client, lead, or contact's profile, or from the Permissions tab when adding one. Each...
The Ticket Billing service module charges your clients for the amount of time you spend on their support tickets. You can bill either by the number of tickets opened or by time spent resolving them, called support tiers. Support ticket billing...