Overview From Wikipedia: High-availability clusters are groups of computers that support server applications that can be reliably utilized with a minimum of down-time. They operate by using high availability software to harness redundant computers...
Read this document completely before starting the migration process, to ensure the necessary access is available to complete all steps. For these steps, the new appliance is the system the Ubersmith Appliance is being migrated to, and the old...
Once you have created custom fields, you can perform various action on them. Editing Custom Field Groups and Fields Access the Custom Ticket Fields page From the Custom Ticket Fields page, click edit in the group or field row. The...
Escalations are automated actions that can be taken on support tickets once a set of predefined rules are met. You can create rules to determine when an action needs to be taken, such as the amount of time that passes in order to manage client...
Once you have created filters, you can perform various actions on them. Viewing Support Filters Access the Filters page From the filters’ row, click view. The View Filter page appears. Click Cancel. Editing Support Filters ...
This page specifies how the Support Manager operates. General Settings encompass how the Support Manager functions at a high level. Access the General Settings Page From the Ubersmith Dashboard, click Settings.The Settings page...
Tip: When performing a migration, it is ALWAYS preferable to deploy the newer version of Ubersmith on your target host using the installation and upgrade utility, and then to migrate your MySQL and Redis Data databases to the new environment....
You can add a language translation that is not included by default in Ubersmith. In the instructions below, [locale name] is the correct locale for the language you are translating Ubersmith into, for example for French the locale would be fr_FR....
When the module runs, a 4PSA DNS manager account is created. In the 4PSA domain manager username field, enter your user name. In the 4PSA domain manager password field, enter you password. In the 4PSA dnsmanagerservice.wsdl URL...
When the module runs, specific email domains are added to a list to be blocked. In the Blacklist field, enter the emails you want to block. One email address per line using regular expression syntax.