There are three available authentication modules available in Ubersmith: Active Directory, LDAP, and SAML. Access the Add Authentication Module Page Access the User Authentication page From the Authentication Modules section,...
Ubersmith can run external monitoring scripts, such as Nagios plugins, as device monitors. To do this, use the Command Monitor device module. This article shows how to add the module, configure a monitor that runs a Nagios plugin, and test the...
Google Workspace provides a Security Assertion Markup Language (SAML) service so you can use the same username and password across different web applications. To begin using Google Workspace to log into Ubersmith, you need to have an account with...
Once you have created a zone which resided in a facility, you can edit or delete them. You can also add and manage cages, rows, and racks. Accessing the Device Zones page Access the Device Locations page Click cages in the desired...
A comment is a note on a support ticket. It is not a reply to the client. Ubersmith does not send a comment to the client by email. Ubersmith keeps the comment in the history of the ticket. Use comments to share information about the ticket with...
You can order SSL certificates for a client from the Client Manager. Ubersmith sends the order to your SSL provider. Then you can check the status of the order, download the certificate, and renew it. Ubersmith supports these SSL providers: Comodo,...
The Plugin Logger records what the plugin system does. It logs execution flows, errors, and the entries that plugins write with the SDK Debug\Log function. Use it to develop and troubleshoot plugins. The logger keeps up to 500,000 entries. Turn...
An authentication module lets users log in to Ubersmith through an external identity source, such as LDAP, Active Directory, or SAML. This article covers managing a module after it exists: viewing the module list, editing a module, matching its...
You can turn one ticket into two separate tickets. The new ticket contains the responses you selected. The original ticket keeps the responses you did not select. You can also link the new ticket to the original ticket. Steps: Access the Support...
The nightly appliance status check can report a timezone mismatch between your app host and your appliance host. This article explains the error, its root cause, and how to fix it. Error text: Nightly appliance status check failed: - Appliance's...