Support classifications are used to organize tickets. For example, you can define a root classification of Support Departments, and child classifications as Critical, High, Moderate, and Low in order to convey the impact of the problem. Once...
Monitor types are customized monitor scripts that, once configured, are available to be used in the Add Monitor page, in the Config tab. Access the Monitor Types Page From the Ubersmith Dashboard, click Settings. The Ubersmith...
Ubersmith API 2.0 is a RESTful web service for communicating with an Ubersmith software installation. The current Ubersmith API documentation is attached to this article. API Sections The API is broken into several sections, each containing...
It's preferable for Ubersmith-related email to be handled by the local mail container rather than communicating directly with a remote SMTP host. Mail delivery is quicker, with superior logging, and avoids the need for the Ubersmith web...
You can merge two separate tickets into one. Access the Support Manager View the ticket Click Merge. The Merge Tickets page appears. In the Ticket ID field, enter the specific ticket ID, if known. Alternately, you can search for the...
Once you change a support ticket status to Deleted, it is sent to the Support Manager ticket trash bin and is deleted based on how the Auto-purge deleted tickets field is configured. If a client responds to a deleted ticket, it will change to the...
The Support Manager is an email-based ticketing system and the hub of all internal and client support communications. Incoming correspondence, called tickets, are received by email and the Support Manager. The Support Manager is organized by your...
From the All Locations or All Devices page, click Add New Device.The Add Device page appears. Complete the Device Info tab In the Device Descriptions field, enter the device’s name. In the Parent Device field, select...
Read this document completely before starting the migration process, to ensure the necessary access is available to complete all steps. For these steps, the new appliance is the system the Ubersmith Appliance is being migrated to, and the old...
Once you have created a two-factor module, you can perform various actions on it. Editing Two-Factor Modules Access the User Authentication page From the module’s row, select edit. The Edit Two-Factor Module page appears....