The Bandwidth Notification service module emails your clients when they have reached a designated threshold for bandwidth usage. Usage is checked daily and if your client is close to or over their allotment they will receive an email. In order to...
Ubersmith integrates with Intuit's QuickBooks Desktop Pro, Retail, Enterprise, and Accountant versions 2016 through 2018 using QuickBooks Web Connector. QuickBooks Web Connector is a software application that runs on Microsoft Windows and...
Ubersmith can run external monitoring scripts, such as Nagios plugins, as device monitors. To do this, use the Command Monitor device module. This article shows how to add the module, configure a monitor that runs a Nagios plugin, and test the...
Support classifications sort tickets into categories, for example Billing or Sales. A classification can have child classifications. After you add classifications, you can edit, delete, and reorder them. For more information about how to add...
The Plugin Logger records what the plugin system does. It logs execution flows, errors, and the entries that plugins write with the SDK Debug\Log function. Use it to develop and troubleshoot plugins. The logger keeps up to 500,000 entries. Turn...
Configuring MySQL Status Device Modules Estimated Reading Time: 3 Minutes The MySQL Status device module monitors the activity and connection counts of your MySQL database hosts. Configuring the MySQL Host Create a user and password on your MySQL...
Bandwidth Billing monitors and bills your clients for the bandwidth they use. You can also include a bandwidth usage graph and chart on your client's invoice. Bandwidth billing is a child service attached to an existing, renewing service,...
Power seasons define how Ubersmith bills for power circuit utilization by defining a start and end date and corresponding billing rates, per kilowatt hour (kWh) in your currency, that apply for the hours of each day that falls within those dates...
You can enter all the tax rates you need to charge for your services. You can specify a default tax rate for a service plan. When you add a service to a client’s account it includes the default taxes established in the service plan, and...
The Ticket Billing service module charges your clients for the amount of time you spend on their support tickets. You can bill either by the number of tickets opened or by time spent resolving them, called support tiers. Support ticket billing...