What is log in rate limiting and account locking? Ubersmith has a built-in mechanism for preventing brute force login attempts. When a login attempt is made, the system checks the number of failed log in attempts for the...
The Background Plugin Export Job is a cron job that runs in the background. It executes all exporter plugins one at a time and randomly. It logs high-level information such as what appropriate data was loaded and what Ubersmith exporter plugins...
This section allows you to enter the amount of time it took to respond to the issue in question (hours/minutes) if appropriate. Each separate action can be tracked individually. This feature works in conjunction with ticket billing. ...
The Monitoring Dashboard displays service and device warning and failure events. The monitoring dashboard also integrates with the Support Manager, so that monitoring events can be either linked to corresponding existing tickets or new tickets...
Two-factor authentication adds another level of security to your Ubersmith account. It requires a second form of verification, in addition to a user name and password. Two-factor authentication is available for your users as well as your clients...
Ubersmith can send you alerts based on system events, when another user or automated process you are interested in occurs. Alerts also contain links to the items they reference. For example, you can receive an alert each time a new support ticket...
Ubersmith offers two types of free trials, on-premise or hosted. Hosted Trials Installed automatically soon after request form is submitted Hosted on Ubersmith's infrastructure On-Premises Trials Self-installed Hosted by you...
Event Triggers allow you to send data to remote scripts when certain actions take place within Ubersmith. They operate by sending HTTP POST data to a remote URL when events like client creation, service creation, ticket creation occur. When you add...
PingOne is a single sign-on (SSO) service that lets you use the same username and password across different web applications. In order to begin using PingOne to log into Ubersmith, you need to have an account with PingOne already established. The...
Ubersmith's hosted offering is available for organizations that prefer to have Ubersmith's team host the software for them. The benefits of this offering include not having to maintain your own servers, and automatic upgrades. ...