You can change the ticket title and send the updated ticket to others. Access the Support Manager View the ticket Click Edit. The Edit Ticket page appears. Change the ticket subject, Author, and add any new email addresses in the CC...
You can add any language that is either already included in Ubersmith or has been added (see Translating Ubersmith) in order to translate your interface. The following translations are included with Ubersmith by default: American (en_US) and...
The plugin sends queries to MaxMind minFraud and receives risk reports for each order within the Ubersmith Order Manager. The plugin creates a minFraud template that can be applied or overlaid to your order queues. Once configured, you can...
The information in this article is for use with the Redis key-value store. Redis is a NoSQL document oriented database that stores data in the system's memory to leverage RAM speed, and is often used in situations that require high-availability...
The Plugin Logger tracks what PluginSystem hooks are being fired and how your plugins are reacting to them. For more information on how the logger functions, see Creating Plugins. Access the Plugin Settings Page From the Ubersmith...
The Webserver Status device module allows you to monitor the activity and connection counts for your HTTP Server hosts. Ubersmith supports monitoring: Apache - http://httpd.apache.org/ nginx - http://nginx.org/ lighttpd - http://www.lighttpd...
When the module runs, a support ticket is opened in the Support Manager. In the Internal Ticket field, select Yes if the ticket is for internal users only, select No if the ticket includes the client. In the Ticket Source field,...
Once you have added a registrar and top-level domains you can perform various actions. Editing Registrars or TLDs Access the Registrar Configuration page Click edit for the registrar or TLD you want to edit. The Registrar...
You can respond to support tickets via email without logging in to Ubersmith by using auto-response commands in the body of your email. These auto-response commands are instructions that tell Ubersmith how to reply to an activity notification...
The Ubersmith Syslog-NG device module requires a php-syslog-ng setup. php-syslog-ng can be downloaded from: https://code.google.com/archive/p/php-syslog-ng/downloads Installation an maintenance of php-syslog-ng is outside of the scope of this...