Ticket timers automate actions on Support Manager tickets.With a timer you can: Change ticket status, priority, department or owner Schedule an automated follow‑up post (staff, public or private) Send a notification email to an admin user The...
You can easily configure Postfix settings in a Ubersmith's mail service by using environment variables in your docker-compose.override.yml file. This approach allows you to override Postfix's main.cf directives without directly editing...
If you are unable to use Ubersmith's built in Let's Encrypt support, you will likely be purchasing a certificate from a third party Certificate Authority (CA). When renewal time arrives for your certificates, updating your security...
What is Falco? Falco is an open-source, cloud-native security tool designed for real-time threat detection. It operates at runtime across various environments, including hosts, containers, Kubernetes, and the cloud. By leveraging technologies like...
Note: This functionality requires Ubersmith 5.1 or newer. Redis Sentinel Overview Redis Sentinel is a system that provides high availability for Redis. The key benefits of using Sentinel are: Automatic Failover: If your master Redis server goes...
This documentation is applicable to Ubersmith 5.1.x and newer and provides instructions for enabling the SMTP submission port (587/tcp) for the mail container. Prerequisites Ubersmith 5.1.x or newer installed. Access to the server running Docker...
After extended use -- usually on the order of several years, Ubersmith's Solr Search Engine index may become corrupted. This corruption can manifest itself as incorrect search results, or errors when trying to work in the Support Manager,...
This page configures the way users can log into Ubersmith and how they are identified. It contains sections for configuring Active Directory, LDAP, and SAML authentication modules, as well as two-factor authentication modules. Access...
Once you have created support departments, you can perform various actions on them. Editing Support Departments Access the Departments page From the department’s row, click edit. The Edit Department page appears. Make any...
This topic covers Ubersmith's disaster recovery best practices. The best practices are recommended when preparing for an Ubersmith installation or upgrade, and dealing with hardware failures or data corruption. Platform...