Monthly Recurring Revenue (MRR) is a measure of your predictable revenue stream. MRR is used to report performance across dissimilar subscriptions terms, to get a general idea of how your business is doing. MRR should not be treated as GAAP...
This section allows you to enter the amount of time it took to respond to the issue in question (hours/minutes) if appropriate. Each separate action can be tracked individually. This feature works in conjunction with ticket billing. ...
There are several universal options available to most reports and stats. Viewing Reports & Stats From the Ubersmith Dashboard, click Reports. The Reports & Stats page appears. Click the Reports & Stats View Panel...
Steps The bandwidth utilization graphs provided within Ubersmith should be easy to understand at a glance, but here is a detailed explanation of the key and other items on the graph. Y-axis (bottom to top - rate of data transfer...
Power seasons define how Ubersmith bills for power circuit utilization by defining a start and end date and corresponding billing rates, per kilowatt hour (kWh) in your currency, that apply for the hours of each day that falls within those dates...
When a device's type has the Bandwidth Monitoring module enabled, the "edit" link now goes to the "Connections" page. How to create connections for use in Bandwidth Monitoring Prerequisites: 1) Source device must have properly configured and...
The Ticket Billing service module charges your clients for the amount of time you spend on their support tickets. You can bill either by the number of tickets opened or by time spent resolving them, called support tiers. Support ticket billing...
This report shows the totals of unpaid invoices and unapplied account credits broken down by due date. You can also show the totals at a particular date using the date picker on the top right. From the Aged Balances report, you can access the...
Tagging devices will allow you to display groups of devices based on custom tags you create. A tag is a short, descriptive string, for example, 'unassigned', 'internal', or 'refurbished', could be tags used to describe...
The Charge History report is a calendar-view breakdown of the number of accepted and declined charges for the selected month and selected brand. Clicking on a given total displays the Charge Log report for the date and type of charge result. ...