Describe when someone would need this information. For example "when connecting to wi-fi for the first time".
From the Support Manager Page
From the Ticket Response Page
Ticket Status Indicators
|Open||The normal operating mode for a ticket representing an open, active support issue.|
|On Hold||Used to mark a support issue that is not resolved, but is not considered active. If a client responds to a On Hold ticket, it will change to the Open status.|
|Closed||Use to mark a completed support issue. If a client responds to a closed ticket, it will change to the Open status.|
|Deleted||This ticket is sent to the "Trash Bin". If a client responds to a Deleted ticket, it will change to the Open status.|
Note: Deleted tickets can be permanently removed from the system from the Manage Departments section of Settings.
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