Once you change a support ticket status to Deleted, it is sent to the Support Manager ticket trash bin and is in a holding pattern. If a client responds to a deleted ticket, it will change to the Open status. To completely remove the ticket, you will need to purge the ticket from Ubersmith.

1. Access the Support Manager.
2. View the ticket.
3. Reply to a ticket or Quick edit a ticket and in the Change to field, select Deleted.
4. Access the Departments page.
5. Purge any deleted tickets from the Support Manager.

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