When the module runs, a support ticket is opened in the Support Manager.

1. In the Internal Ticket field, select Yes if the ticket is for internal users only, select No if the ticket includes the client.
2. In the Ticket Source field, select Client if the ticket originates from the client, or select Admin if the ticket originates from your users.
3. In the Staff Owner field, select the user assigned to the ticket.
4. In the Department field, select the support department the ticket belongs to.
5. In the CC field, enter the email address of any person you want to receive a copy.
6. In the Send Copy to Client field, select Yes to automatically copy the client or No.
7. In the Subject field, enter the subject of the email.
8. In the Body field, enter the contents of the body of the email.
   
   

Related Topics 

Configuring Order Queues