This page defines your Support Manager email settings, including your support email, your support From address, and your emergency notification address.

Access the Support Email Addresses Settings Page

1. From the Ubersmith Dashboard, click Settings.
   
   The Settings page appears.
2. From the Support – General section, click Email Addresses.
   
   The Email Addresses page appears.

Complete the Support Recipient Address Section

• In the Support Recipient Address field, enter your email support address that clients will use to send support tickets to.
  

Complete the From Address Section

1. Select either User Specified Address if you want to keep your support email From field open, enabling the from address to be specified with each email, or Address Specified Below if you want all your support email replies to be sent from a single address.
2. In the Address field, enter the email address you want all your support email replies to be sent from.
   

Complete the Emergency Notification Address Section

This email address receives any support tickets that are marked as 911 by users or set to emergency status in the Client Portal.

• In the Emergency Address field, enter an additional email address to receive any emergency support tickets.
  

Save Your Configuration Settings

• Click Submit.
  

Related Topics 

Support Settings