Editing Ticket Types
Access the Ticket Types page.
From the ticket type’s row, click edit. The Edit Ticket Type page appears.
Make any necessary changes.
Click Save.
Deleting Ticket Types
Access the Ticket Types page.
From the ticket type’s row, click delete. A confirmation message appears.
Click Yes.
Reordering Support Departments
Access the Ticket Types page.
Click and drag the ticket types to move that item up or down the list.
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