This page specifies how the Support Manager operates. General Settings encompass how the Support Manager functions at a high level.

Access the General Settings Page

1. From the Ubersmith Dashboard, click Settings. The Settings page appears.
2. From the Support – General section, click General Settings. The General Settings page appears. 

Complete the Support Manager List Limit Section

• In the Support Manager List Limit field, enter the number of tickets to display on one page of the Support: Ticket List. 

Complete the Support Manager Report Address Section

• In the Support Manager Report Address field, enter the email address to receive the daily Support Manager status report. 

Complete the Incoming Ticket Subject Matching Section

• In the Incoming Ticket Subject Matching field, select Yes if you want the system to attempt to match ticket responses by subject. 

Complete the Ticket Conflict Warning Timeout Section

• In the Timeout field, enter the number of minutes before users are no longer warned about ticket response conflicts. 

Complete the New Ticket Confirmation Section

• Select the Send confirmation field to email a new ticket confirmation when a ticket is submitted through the Client Portal. 

Complete the Outgoing Tickets Section

• Select the Require department selection if you want the Department field selection to be required for outgoing tickets. 

Complete the Avatar Settings Section

Avatars are graphics used to represent a user, such as a portrait or company logo.

• In the Show Avatars field, select Never to not display avatars, In Admin Interface Only to display avatars in you Admin interface, or In Admin & Client Interface to display avatars in both your Admin interface and Client Portal.

Note: Selecting either Admin Interface Only or Admin & Client Interface enables the Avatar field in the Support Manager Email & Signature section in the User Preferences page, which is where you upload your avatar.

Save Your Configuration Settings

• Click Update.

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