Tracking Time for Support Tickets

This section allows you to enter the amount of time it took to respond to the issue in question (hours/minutes) if appropriate. Each separate action can be tracked individually. This feature works in conjunction with ticket billing.

Recoding New Time

1. Access the Support Manager.
2. View the ticket.
3. Click the Time Spent tab.
   
   A list of tasks and the time spent on it appears.
4. Click Add Time Spent.
   
   A comment field appears.
5. Enter a comment regarding what you spent time on, then enter a number in the hours and minutes field.
6. Click Update.
   

Updating Time

1. Access the Support Manager.
2. View the ticket.
3. Click the Time Spent tab.
   
   A list of tasks and the time spent on it appears.
4. At the Time Spent column heading, click edit.
   
   Time entry fields appear.
5. For a task that you want to change time for, enter a new number in the hour and minute fields.
6. Click Update.
   

Related Topics 

Support Manager

Support Manager Settings