Managing Ticket Types

Once you have created ticket types, you can perform various actions on them.

Editing Ticket Types

1. Access the Ticket Types page.
2. From the ticket type’s row, click edit.
   
   The Edit Ticket Type page appears.
3. Make any necessary changes.
4. Click Update.
   

Deleting Ticket Types

If you delete a ticket type, all support tickets using that type will need to be moved to a different ticket type.

1. Access the Ticket Types page.
2. From the ticket type’s row, click delete.
   
   The Delete Ticket Type page appears. 
3. In the Move Tickets to Type field, select the new ticket type to assign.
4. Click Delete.
   

Reordering Support Departments

1. Access the Ticket Types page.
2. Click and drag the ticket types to move that item up or down the list.
   

Related Topics 

Adding Ticket Types