This page specifies how the Support Manager operates. General Settings encompass how the Support Manager functions at a high level.
Access the General Settings Page
From the Ubersmith Dashboard, click Settings. The Settings page appears.
From the Support – General section, click General Settings. The General Settings page appears.
Complete the Support Manager List Limit Section
In the Support Manager List Limit field, enter the number of tickets to display on one page of the Support: Ticket List.
Complete the Support Manager Report Address Section
In the Support Manager Report Address field, enter the email address to receive the daily Support Manager status report.
Complete the Incoming Ticket Subject Matching Section
In the Incoming Ticket Subject Matching field, select Yes if you want the system to attempt to match ticket responses by subject.
Complete the Ticket Conflict Warning Timeout Section
In the Timeout field, enter the number of minutes before users are no longer warned about ticket response conflicts.
Complete the New Ticket Confirmation Section
Select the Send confirmation field to email a new ticket confirmation when a ticket is submitted through the Client Portal.
Complete the Outgoing Tickets Section
Select the Require department selection if you want the Department field selection to be required for outgoing tickets.
Complete the Avatar Settings Section
Avatars are graphics used to represent a user, such as a portrait or company logo.
In the Show Avatars field, select Never to not display avatars, In Admin Interface Only to display avatars in you Admin interface, or In Admin & Client Interface to display avatars in both your Admin interface and Client Portal.
Note: Selecting either Admin Interface Only or Admin & Client Interface enables the Avatar field in the Support Manager Email & Signature section in the User Preferences page, which is where you upload your avatar.
