История страницы

This section allows you to enter the amount of time it took to respond to the issue in question (hours/minutes) if appropriate. Each separate action can be tracked individually.

Recoding New Time

1. Access the Support Manager.
2. View the ticket.
3. Click the Time Spent tab.
   Image Added
   A list of tasks and the time spent on it appears.
4. Click Add Time Spent.
   Image Added
   A comment field appears.
5. Enter a comment regarding what you spent time on, then enter a number in the hours and minutes field.
6. Click Update.
   Image Added

Updating Time

1. Access the Support Manager.
2. View the ticket.
3. Click the Time Spent tab.
   Image Added
   A list of tasks and the time spent on it appears.
4. At the Time Spent column heading, click edit. Time entry fields appear.
5. For a task that you want to change time for, enter a new number in the hour and minute fields.
6. Click Update.

Related Topics 

Якорь
Related Topics Related Topics