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You can merge two separate tickets into one.

1. Access the Support Manager.
2. View the ticket.
3. Click Merge.
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   The Merge Tickets page appears.
4. In the Ticket ID field, enter the specific ticket ID, if known. Alternately, you can search for the ticket you need:
   In the Search field, select the current ticket status of the ticket (open, on-hold, closed, deleted, all).
   In the with and like fields, narrow your search (any, ticket #, subject, author, body).

5. In the from the Tickets section, select the ticket or tickets to merge.

6. In the Comment field, enter a comment to be added and emailed to the authors of the merged ticket.
7. Select Make Comment Client Viewable to allow the client to see the comment.
8. Click Save.
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You can also use the the Quick Edit Multiple Tickets and the Updating Selected Tickets functions to merge tickets.

Related Topics 

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Support Manager

Support Manager Settings