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Ticket resolutions describe the end state of a ticket based on your support users actions. For example, if your client’s problem was resolved you can use “fixed” to signify that the ticket needs no further action.

You can require tickets to be resolved.

Access the Ticket Resolutions Page

Якорь
Ticket Resolutions Page Ticket Resolutions Page

1. From the Ubersmith Dashboard, click Settings.
   
   The Ubersmith Settings page appears.
2. From the Support Settings – General section, click Resolutions.
   
   The Resolutions page appears.

Complete the Details Tab

1. From the Resolutions page, click Add New Ticket Resolution.
   
   The Add New Ticket Resolution page appears.
2. In the Name field, enter the name of the resolution.
3. In the Code field, enter the four character abbreviation for the resolution.
4. In the Type field, select one of the three default resolutions the new one will be created under.
   

Complete the Departments Tab

1. Click the Departments tab.
2. In the Applicable column, select Yes to enable the ticket resolution for the listed department. See Adding Support Departments for more information.
   

Related Topics 

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Related Topics Related Topics

Managing Support Ticket Resolutions