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Support classifications are used to organize tickets. For example, you can define a root classification of Support Departments, and child classifications as Critical, High, Moderate, and Low in order to convey the impact of the problem. Once created, classifications are not associated with a department; see Assigning Ticket Classifications to Support Departments. 

You can add only one classification to each support ticket. Once classifications have been added to a ticket, you can search for classifications and gather basic statistics based on the classifications you have created. 

Access the

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Classifications Page Classifications Page

1. From the Ubersmith Dashboard, click Settings.
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   The Ubersmith Settings page appears.
2. From the Support Settings – General section, click Classifications.
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   The Classifications page appears.

Adding Root Classifications

1. Click Add New Root Classification.
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   The New Classification page appears.
2. In the Name field, enter the name of the root classification.
3. Click Save or Save & New.
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Adding Child Classifications

1. In the root classification’s row, click add child.
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   The New Classification page appears.
2. In the Name field, enter the name of the child classification.
3. Click Save or Save & New.
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Related Topics 

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Related Topics Related Topics

Managing Support Classifications