Access the General Settings Page
- From the Ubersmith Dashboard, click Settings.
The Settings page appears. - From the Support – General section, click General Settings.
The General Settings page appears.
Complete the Support Manager List Limit Section
- In the Support Manager List Limit field, enter the default number of tickets to display on one page of the Support: Ticket List. . This configuration can be overridden at the user level.
Complete the Support Manager Report Address Section
- In the Support Manager Report Address field, enter the email address to receive the daily Support Manager status report.
Complete the Incoming Ticket Subject Matching Section
- In the Incoming Ticket Subject Matching field, select Yes if you want the system to attempt to match ticket responses by subject . by default. This configuration can be overridden at the department level.
Complete the Ticket Conflict Warning Timeout Section
- In the Timeout field, enter the number of minutes before users are no longer warned about ticket response conflicts. . If you reply, comment, or follow up on a ticket, a warning displays on the page if another user has done the same, within the timeout length set.
Complete the New Ticket Confirmation Section
- Select the Send confirmation field to email a new ticket confirmation when a ticket is submitted through the Client Portal.
Complete the Outgoing Tickets Section
- Select the Require department selection if you want the Department field selection to be required for outgoing tickets.
Complete the Avatar Settings Section
Avatars are graphics used to represent a user, such as a portrait or company logo. You can enable or disable avatars and gravatars in this section.
- In the Show Avatars field, select Never to not display avatars, In Admin Interface Only to display avatars in you Admin interface, or In Admin & Client Interface to display avatars in both your Admin interface and Client Portal. Once you enable avatars, users and clients can configure theirs.
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Selecting either Admin Interface Only or Admin & Client Interface enables the Avatar field in the Support Manager Email & Signature section in the User Preferences page, which is where you upload your avatar. |
Save Your Configuration Settings
- Click Update.
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