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The Monitoring Dashboard displays service and device warning and failure events. The monitoring dashboard also integrates with the Support Manager, so that monitoring events can be either linked to corresponding existing tickets or new tickets can be opened.
Access the Monitoring Dashboard
From the Ubersmith Dashboard, click Devices. The Device Manager Dashboard with the All Locations page displays.
Click Monitoring. The Monitoring Dashboard appears.
Refreshing the Monitoring Dashboard
Access the Monitoring Dashboard.
Click Refresh to immediately update the Monitoring Dashboard
Or
In the Auto-Refresh field, enter the time frame to update the Monitoring Dashboard.
In the Group by field, select Client to group the displayed devices by client.
Expanding and Collapsing Monitors
To Expand a Monitor
Access the Monitoring Dashboard.
Click the + sign next to the desired device to display all its monitors.
To Collapse a Monitor
Access the Monitoring Dashboard.
Click the – sign to collapse next to the desired device to collapse the displayed monitors.
Watching and Unwatching Monitors
You can see who is watching a monitor.
To Watch a Monitor
Access the Monitoring Dashboard.
Click watch to set yourself as watching a monitor.
To Unwatch a Monitor
Access the Monitoring Dashboard.
Click unwatch to remove yourself from the monitors watch status.
Linking Events to a Ticket
You can link a device whose monitor is in a warn or down status to an existing support ticket.
Access the Monitoring Dashboard.
On the desired device’s row, click Link ticket. The Link Ticket page appears.
Search for the appropriate existing ticket.
Select the appropriate support ticket to link to. A link to the support ticket appears in the device’s row.
Opening a Ticket
You can open a support ticket for a device whose monitor is in a warn or down status.
Access the Monitoring Dashboard.
On the desired device’s row, click open ticket. The Email Client page appears.
NOTE: The Email Client is prepopulated with information based on the device’s settings.
In the Message section, type your email’s body.
In the Open as a Ticket field, ensure it is selected.
Click Send. A link to the support ticket appears in the device’s row.
Viewing Monitor Details
You can display detailed status for each device and its monitors.
Access the Monitoring Dashboard.
Click the desired device’s row, click ellipsis to display the monitoring details.
Snoozing a Monitor
Snoozing a monitor disables a monitor for a set length of time.
Access the Monitoring Dashboard.
View monitoring details for the desired device.
Click snooze.
In the Reenable fields, enter your desired time frame resuming the monitor and subsequent notifications.
Editing a device
Access the Monitoring Dashboard.
View monitoring details for the desired device.
Click edit. The Edit Device page appears.
Make any necessary changes.
Click Update.
Retesting a device
Access the Monitoring Dashboard.
View monitoring details for the desired device.
Click re-test. The monitor test runs.
Click Outage Details to return to the monitoring details.
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