Сравнение версий
по сравнению с
Ключ
- Эта строка добавлена.
- Эта строка удалена.
- Изменено форматирование.
Once you change a support ticket status to Deleted, it is sent to the Support Manager ticket trash bin and is in a holding pattern. If a client responds to a deleted ticket, it will change to the Open status. To completely remove the ticket, you will need to purge the ticket from Ubersmith.
- Access the Support Manager.
- View the ticket.
- Reply to a ticket or Quick edit a ticket and in the Change to field, select Deleted.
- Access the Departments page.
- Purge any deleted tickets from the Support Manager.
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