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Once you have created ticket types, you can perform various actions on them.

Editing Ticket Types

1. Access the Ticket Types page.
2. From the ticket type’s row, click edit.
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   The Edit Ticket Type page appears.
3. Make any necessary changes.
4. Click

1. Update.
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Deleting Ticket Types

If you delete a ticket type, all support tickets using that type will need to be moved to a different ticket type.

1. Access

1. the Ticket Types

1.  page.
2. From the ticket type’s row, click delete.

1. 
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   The Delete Ticket Type page appears. 

Click Yes.

1. In the Move Tickets to Type field, select the new ticket type to assign.
2. Click Delete.
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Reordering Support Departments

1. Access

1. the Ticket Types

1.  page.
2. Click and drag the ticket types to move that item up or down the list.
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Related Topics 

Якорь
Related Topics Related Topics

Adding Ticket Types