Configuring the Open Ticket Order Action Plugin Module

Use this plugin to open a support ticket in the Support Manager at a specific point in the order process in an Order Queue. The configuration steps are as follows:

1. Enable the Order Action Open Ticket plugin.
2. Configure the Order Action Open Ticket plugin (below).
3. Add the Open Ticket order action to the Order Queue.

Configuring the Order Action Open Ticket Plugin

1. In the Open Ticket Order Queues section, click Add New Instance.
   
2. In the Order Queues field, select Apply to all or the specific order queue for which you want to add the Open Ticket order actions.
3. In the Internal Ticket field, select Yes if the ticket is for internal users only, select No if the ticket includes the client.
4. In the Ticket Source field, select Client if the ticket originates from the client, or select Admin if the ticket originates from your users.
5. In the Staff Owner field, select the user assigned to the ticket.
6. In the Department field, select the support department the ticket belongs to.

7. In the CC field, enter the email address of any person you want to receive a copy.

8. In the Send Copy to Client field, select Yes to automatically copy the client or No.

9. In the Subject field, enter the subject of the email.
10. In the Body field, enter the contents of the body of the email.
11. Click Save.
    

Related Topics 

Using Plugins

Working with Order Queues