Tracking Time for Support Tickets This section allows you to enter the amount of time it took to respond to the issue in question (hours/minutes) if appropriate. Each separate action can be tracked individually. This feature works in conjunction with ticket billing.Recoding New TimeAccess the Support Manager.View the ticket.Click the Time Spent tab. A list of tasks and the time spent on it appears.Click Add Time Spent. A comment field appears.Enter a comment regarding what you spent time on, then enter a number in the hours and minutes field.Click Update.Updating TimeAccess the Support Manager.View the ticket.Click the Time Spent tab. A list of tasks and the time spent on it appears.At the Time Spent column heading, click edit.Time entry fields appear.For a task that you want to change time for, enter a new number in the hour and minute fields.Click Update.